NEW PATIENT INTAKE
INFORMATION COLLECTED BEFORE/ OR AT INITIAL VISIT IN TERMS OF INSURANCE, PAYMENTS, DEMOGRAPHIC INFO, PRIOR OFFICE VISITS, CONSENT FORMS, LIGHT ASSESSMENT.
PATIENT SCHEDULING ACCORDING TO DOCTOR'S TEMPLATE
NEW OR EXISTING PATIENTS
APPOINTMENT SETTING/FOLLOW-UPS/ CANCELLATIONS/ CHANGES
CONSULTATIONS, FOLLOW-UPS, POST-OPS, PHYSICAL THERAPY, NEW PATIENT VISITS, SOMETHING COMES UP, PATIENT’S TIME NEEDS TO BE MOVED UP OR BACK IF AVAILABLE, AN EMERGENCY MAY COME UP DURING CLINIC WITH DOC, NO PANIC, SIMPLY CALL ALL PATIENTS SCHEDULED FOR THAT DAY AND RESCHEDULE OR MOVE TIME LIFE HAPPENS, AND WE SAVE THE DAY.
DISPATCH URGENT CALLS
RELAY ALL MESSAGES ACCORDINGLY TO STAFF MEMBER REQUESTED PER PATIENT; CALLS ARE HANDLED IN A PROFESSIONAL MANNER.
CONFIRMATION CALLS/ REMINDERS
CONSULTATIONS, FOLLOW-UPS, POST-OPS, PHYSICAL THERAPY, NEW PATIENT VISITS, SOMETHING COMES UP, PATIENT’S TIME NEEDS TO BE MOVED UP OR BACK IF AVAILABLE, AN EMERGENCY MAY COME UP DURING CLINIC WITH DOC, NO PANIC, SIMPLY CALL ALL PATIENTS SCHEDULED FOR THAT DAY AND RESCHEDULE OR MOVE TIME LIFE HAPPENS, AND WE SAVE THE DAY.
CONFIRMATION CALLS/ REMINDERS
CALLING, TEXTING, OR EMAILING PATIENTS (THEIR PREFERENCE) 2 DAYS BEFORE SCHEDULED APPOINTMENT.
MANAGING INVENTORY & SUPPLIES
YOUR SUPPLY LIST FOR NON-MEDICAL WILL NOT BE FORGOTTEN, WE CAN FIND OUT WHAT DAY IS BEST FOR YOU TO ORDER ALONG WITH QUANTITY NEEDED AND GET IT DONE WEEKLY, BI-WEEKLY, MONTHLY WHATEVER IS MORE CONVENIENT FOR YOUR SCHEDULE.
INSURANCE VERIFICATION & ELIGIBILITY
WE ARE AWARE BEFORE EVERY VISIT & THE BEGINNING OF EVERY YEAR INSURANCE MUST BE VERIFIED & UPDATED; COPAYS, DEDUCTIBLES EVEN COVERAGE CHANGES, LOCATION OF PATIENT, OR NEW PCP, SOMETIMES THEY FORGET TO CALL BUT ITS OK, SVCA HAS YOU COVERED.
PATIENT CHART ORGANIZATION
WE KEEP ALL INFO SEPARATE BUT TOGETHER, PRIOR OFFICE VISITS, VITALS, INSURANCE VERIFICATION, OFFICE NOTES, IMAGING ETC. AND IF YOUR OFFICE IS STILL USING PAPER WE CAN DISCUSS THE POSSIBILITY OF COMING TO YOU, ORGANIZE & ALPHABETIZE, ALSO; YOU’D LIKE TO CONVERT WE CAN SCAN PATIENT CHARTS IF NEEDED.
WE LEARN YOU PRACTICES EMR/EHR SYSTEM
ALL SYSTEMS ARE NOT THE SAME, FOR EXAMPLE, PRACTICE FUSION, NEXTGEN, KAREO, DR CHRONO ETC. WE TAKE THE TIME TO LEARN YOUR SYSTEM 1 WEEK BEFORE STARTING ASSIGNMENTS, WILL DISCUSS DURING CONSULTATION.
INBOX MANAGEMENT/ FAXES & EMAILS
FAXING URGENT OR LAST-MINUTE DOCUMENTS, SEPARATING IMPORTANT FROM URGENT OR SPAM, THIS CAN BE A LIFE SAVER.
MAINTAINING PATIENT DATABASE
PATIENTS MAY HAVE DEMOGRAPHIC, INSURANCE, OR MEDICAL CHANGES, THEIR CHARTS NEED TO REMAIN UPDATED FOR THE BEST CARE, LEGALITIES & PROPER FUNCTION OF THE OFFICE & BILLING PURPOSES.
FAXES & EMAILS
INBOX MANAGEMENT/ FAXES & EMAILS
TAKING CALLS FROM PATIENTS
SOMETIMES A PATIENT MAY HAVE A SIMPLE QUESTION THAT IS NOT AN URGENT MATTER BUT CANNOT BE ANSWERED AT THE MOMENT DUE TO A BUSY CLINIC WHICH IS NORMAL, YOUR VA CAN HANDLE THIS, YOUR PATIENT MAY HAVE CONCERNS, THIS CAN HELP IMPLEMENT A MORE CATERED TREATMENT PLAN FOR THEIR NEEDS AND IT MAKES A HUGE DIFFERENCE.
24/365 AVAILABILITY FOR AFTER HOUR EMERGENCIES (FOR PATIENTS)
IT IS WONDERFUL IF YOUR PRACTICE HAS AN AFTER-HOUR CALLING SERVICE FOR PATIENTS, IF YOU DON’T, NO WORRIES SVCA HAS YOU COVERED WHILE YOU SLEEP. AS STATED EARLIER. URGENT CALLS ARE ANSWERED, LISTENED TO AND ISSUES RESOLVED IMMEDIATELY IF POSSIBLE, THIS BUILDS RAPPORT.
